BEST EFFORT SERVICE: The MTN LTE Service is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Average speeds within the specified coverage areas range between 10Mbps and 100Mbps. Many factors determine the speed and quality of service, which will be achieved such as but not limited to, distance, weather, interference around and within the property.
MONTHLY DATA: The monthly data is referred to as anytime data. Free data used between 12am and 5am is referred to as as night surfer data. Anytime data is valid for 30 days from purchase and the night surfer data is valid for 30 days from purchase (not exceeding the month of purchase). You are able to purchase additional data should your monthly allocations run out, through TOP UP. This is a once off purchase which you pay for immediately. Only Promo unused data will be rolled over if the service is active and paid up to date. Unused anytime top up data is valid for 30 days from purchase and night surfer top up data is valid for 30 days from purchase.
Data is used in the following sequence:
Anytime top up data
During Night Surfer Hours 12am to 5am
DATA BALANCES: Data usage information and data balances are provided to clients through the MTN App, available on the google play store.
COVERAGE: This service is a mobile wireless service which can be used anywhere within MTN 4G LTE Coverage areas, and is non-Geo Locked, which means that the data is mobile and can be used in a Smart phone or router. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map.
EQUIPMENT UNLOCKED: The MTN Services purchased and packaged together with a router can be used as well as in other routers.
WARRANTY: In line with the Consumer Protection Act, Telcorp ISP has a 5 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. The cost of returning the device is the responsibility of the client and will be charged to the clients account if arranged by Telcorp ISP.
PRO-RATA INVOICE: A prorata invoice will be generated on the day of purchase and debited accordingly. On the day of activation, we will allocate a pro-rata amount of data. Should this amount be in excess of the day of activation, then we will re-calculate the amount due, that is according to the date of activation and will pass credit against the initial pro-rata invoice generated on the purchase date. Any credit amounts will be used towards the next invoice due and any amounts due will be processed immediately against the default payment method on the profile.
The first invoice: Due to this being a Pre-paid service, your first month’s subscription is held as a retention deposit towards your last month’s notice of termination. All direct debits will be billed according to your pay date. All once -off costs, Pro-rata, and advanced subscriptions will be billed and processed prior to delivery of SIM card. We will process the client’s first invoice via either a debit card, EFT, or bank direct deposit. The client will immediately be debited within 24 hours of telephonic instruction. Please note the following once-off costs together with pro-rata and advanced subscriptions will apply, except where we will be running special promos:
Once-off Costs (where applicable):
Sim fee, activation fee, pro-rata, subscription deposit (held in retention as a deposit towards the one month’s notice of termination).
Pro-rata will apply as per the remaining days of the month. Any debit or credit adjustments will be rectified in the 2nd month of billing. Due to the service being Pre-Paid, all subscriptions will be billed in advance.
MONTHLY DIRECT DEBIT: Except for the first month’s invoice paid via EFT, the only payment method that will be accepted for the monthly subscriptions, will be direct debit. ID and Banking details of the person getting debited will be required.
Proof of ID (owner of SIM and person collecting the SIM)
MTN Feasibilitiy address.
SIM will be delivered within 7 business days from the date of order provided payment has cleared (payment clearance can take up to 5 days). Once delivered, please allow up to 24 hours for activation of the service.
Delivery / Courier: The person collecting the SIM card needs to have his or her ID ready for the courier company to RICA. In addition this person must be authorised to collect his SIM by signing the Telcorp Mandate. The Clients ID will only be used for the purpose of RICA and for no other reason provided it is not required by law.
CANCELLATIONS: The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a minimum calendar months’ notice (promotions with hardware may carry additional terms and conditions must be submitted to firstname.lastname@example.org.